Who we are
Zen Energy Group Sàrl is the data controller for this website.
Registered office
94 Rue du Grünewald, L-1912 Luxembourg, Luxembourg
Contact
office@zen-energy-group.com
We do not currently offer user accounts, public comments, or a newsletter on this website.
What we collect
Information you send us
When you contact us by email, we may process your name, email address, company name, message content, and any files or details you include in your message.
Technical data
When you visit the website, our servers may process technical data such as your IP address, browser type, device information, pages viewed, date and time of access, referrer data, and security or error logs.
Cookie preferences
We store your cookie choice so the consent banner does not reappear on every visit.
Why we use it
We process this data to respond to your enquiries, operate and secure the website, maintain business communication, and comply with legal obligations where needed.
Our legal bases are generally the performance of pre-contractual steps or a business relationship, our legitimate interests in running a secure and stable website, and legal obligations where applicable.
Cookies
We use essential cookies only. Borlabs Cookie is used to manage consent preferences.
We do not currently use analytics or advertising cookies on the public website.
You can disable or delete cookies in your browser settings, but some website functions may not work as intended if essential cookies are blocked.
Sharing and storage
We may share personal data with our hosting, email delivery, and technical service providers only to the extent needed to run the website and answer enquiries.
If a service provider processes data outside the EEA, we will use an appropriate transfer mechanism where required.
We keep enquiry emails and related correspondence only for as long as needed to handle the request and any follow-up, unless a longer retention period is required by law or for legal claims.
Technical logs are retained for a limited period for security, troubleshooting, and operational purposes.
Your rights
Subject to the GDPR, you may request access to your data, rectification, erasure, restriction of processing, portability, or objection to processing. You may also withdraw consent where processing is based on consent.
To exercise your rights, contact us at office@zen-energy-group.com.
Complaints
If you believe your data protection rights have not been respected, you may lodge a complaint with the CNPD, the Luxembourg data protection authority.
Changes
We may update this policy from time to time. The latest version is the one published on this page.